ENJOY PEACE OF MIND THANKS TO OUR INTEGRATION AND SUPPORT. WE WILL TAKE GOOD CARE OF YOUR CHARGING STATIONS.
Service support for charging stations
Nimble Energy provides a Helpdesk for the technology it supplies, plus service support whether in the company’s own workshop or on site with the customer, as well as maintenance and mandatory electrical inspections of your equipment. Customers can choose the type of support that suits them best. A report is drawn up every year for each charging station with a prepaid service, which includes a list of all customer requests, services provided and work performed. The price list also includes work performed for customers who do not use our prepaid service.
This prepaid service includes free calls to the HelpDesk, requesting consultation with an operator or technician, help with readings (for AC chargers) by remote access, changes of charging station settings, checking communication and help with the management of RFID cards and remote authentication, starting or stopping charging, locking or unlocking the connector and restarting the station itself. A condition for remote support in case of communication via Ethernet is for local IT to allow remote access to the station, at least for the duration of the requested operation.
The HelpDesk basically just collects requests and contact details and passes them on to the responsible employees to be resolved. The response time to begin resolving the problem is 3 hours at most from receipt of the request during working hours depending on the type of problem. Outside working hours, within 1 hour of the start of working hours on the following working day.
This type of prepaid service comprises everything included in the previous service, as well as free call-out and resolution of any claims that may arise on customer premises. The response time until actual call-out (if advice or remote intervention does not help) is no later than the third working day from the moment the defect is reported.
This type of prepaid service comprises everything included in the previous service, as well as prescribed maintenance and preventive care according to the given type of charging station. This primarily consists of: disassembling the charger, checking the charger for leaks, checking the RCDs, checking the function of the cable lock, visual inspection of the cable/socket, checking the connection to BackEnd, testing measurement, the removal of dust outside and inside where applicable, upgrading SW, checking the time settings, testing remote access and comparing data in BackEnd (if we are the provider) with data saved locally in the charger.
The customer must arrange regular servicing and preventive care with the technician approx. 14 days before the planned date of maintenance, if this was not already performed during the last call-out to the given charging station.
A record of maintenance and preventive care will be drawn up and given to the customer.
Based on the customer’s requirements and the set period of mandatory electrical inspections, it will be possible to additionally order the performance of an electrical inspection as an Option in conjunction with the performance of maintenance within the framework of this service in the given year, with the issue of a record –Inspection Report.
If annual service support is not prepaid, any consultation, remote access by a technician or service work requested by the customer will be invoiced in accordance with the price list given below. Spare parts and actual work performed in our workshop covered by the Warranty are free of charge. The response time is subject to the availability and workload of technicians, and is not guaranteed in this case.
THE FOLLOWING TABLE APPLIES FOR REMOTE RESOLUTION OF QUERIES OR PROBLEMS. WORK IS BILLED FOR EVERY COMMENCED 1/2 HOUR.
* There is no charge for work and the cost of spare parts during the warranty period
IF A TECHNICIAN NEEDS TO BE CALLED OUT, THE FOLLOWING WILL BE CHARGED:
– travel expenses in the amount of CZK 15.00/km and – each commenced hour of service work in the amount of CZK 990.00 on AC chargers and/or – each commenced hour of service work in the amount of CZK 1,490.00 on DC chargers
PRICE LIST OF PREPAID SERVICES
Powered by nimble energy team. 100% Reduced CO² emission on site.